C&H Commitment

At Cooper&Hunter, we put our priority on protecting your personal information.

Acknowledging the importance of your personal information, we strive to secure and carefully process the information you share with us.

We value your trust. We hence provide notice regarding how we collect, use and share your information. Our collection, use and sharing of your information is only based on your permission or where allowed by law.

We at Cooper&Hunter help safeguard your data through technical data security and internal management procedures as well as physical data protection measures. Particularly, we’ve developed http://application.cooperandhunter.com, a strong proprietary encryption technology. We’ve applied it across a number of systems and products in an effort to differentiate ourselves from other companies.

We strive to offer inspiring and fascinating digital experiences. In order to do so, your trust is paramount and thus, we take measures to protect your personal information.

Thank you for your continued interest and support.

Privacy Policy

COOPER&HUNTER PRIVACY POLICY HIGHLIGHTS

Cooper&Hunter knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information across all of our Cooper&Hunter devices and services, from mobile phones and tablets, home appliances, online services, and more.

While this Privacy Policy applies to all our services, we’ll also provide additional information about privacy related to particular services where necessary.

OVERVIEW

We collect personal information that you provide directly, information about how you use our services, and information from third-party sources, such as social networks and third-party analytics providers. We use this information to provide you with services, understand the way you use our services so we can improve and personalize your experience, and develop the most relevant apps, technologies, and content for our customers. We also use personal information to provide customized advertising tailored to your interests.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with affiliate companies of Cooper&Hunter, as well as with companies that provide services on behalf of Cooper&Hunter. We may also share your personal information with trusted partner companies, such as mobile service providers or insurance companies, that provide you with products and services that you request and information about products and services you may be interested in. We share personal information with law enforcement agencies when it’s required by law or to protect Cooper&Hunter and its users.

1. WHAT INFORMATION DO WE COLLECT?

Cooper&Hunter collects your personal information in a variety of ways.

Information You Provide Directly

Some Services enable you to give us information directly. For example:

When you create an account or profile with us, we may ask for information such as your name, email address and date of birth (which can be used to confirm that you are of legal age in your jurisdiction).
If you order a product or paid service from us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
To provide responses when you contact Customer Service, we may need information to verify your identify and the product you’re inquiring about.
When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems.
If you share your contacts, we’ll collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in Settings on your devices.

Information About Your Use of Services

In addition to the information you provide, we will collect information about your use of our Services through software on your devices and by other means. We will collect:

Device information: Your hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, sales code, access recording, current software version, MCC (Mobile Country Code), MNC (Mobile Network Code), MAC address, IP address, cookies, pixels, subscription information, operating system versions, and settings of the devices you use to access Services.
Log information: Diagnostic, technical, error, and usage information such as the time and duration of your use of Services, search query terms when you enter search terms into your device in connection with a particular Cooper&Hunter Service, and any information stored in cookies that we have set on your devices.
Location information: Your device’s GPS signal or information about nearby Wi-Fi access points and base stations that may be transmitted to us when you use certain Services and enable the Location function.
Voice information: Recordings of your voice that we make and store on our servers when you enable this function and use voice commands to control a Service, or when you contact our Customer Service team. Note that if we work with a third-party service provider that provides speech-to-text conversion services on our behalf, this provider may receive and store certain voice commands in accordance with the contract concluded between us and our trusted third-party service provider.
Cooper&Hunter keyboard information: The words that you type when you enable Predictive text. This feature may be offered in connection with your
Viewing Information: The networks, channels, websites visited, and programs viewed on your devices and the amount of time spent viewing them.
Other information about your use of Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service.

Publicly or Commercially Available or Shared Information

Where permitted by law, we sometimes gather publicly or commercially available information, including information from social networks you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. We also sometimes gather information about you when other people provide it using our Services, such as your name and contact information when others send a message to you or share files with you.

Other Information We Collect

We may also collect other information about you, your devices, or your use of Services that you consent to send us.

Third-Party Analytics

Through certain Services, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps, and other online features and services. We may use third-party analytics services on the Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services, and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners.

Your Options

You can choose not to provide us with certain types of information, such as information requested as part of registering a Cooper&Hunter account. In some cases, this may limit your ability to use some Services. We’ll do our best to explain these limitations when we’re asking for your information so you can make an informed decision.

2. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

Information You Provide Directly

Some Services enable you to give us information directly. For example:

To help you or your device register for our Services
To provide a Service or feature you request
To provide customized content and personalized services based on your past activities on our Services and your location
To provide customized advertising, promotions, and offers that might interest you on our websites, third-party websites, and online platforms such as social media sites with your separate consent if required
To provide promotions and offers by way of direct marketing communications including push notifications, only where you have given us your separate consent, turned this feature on or as permitted by law.
To analyze our products and services to help us better understand our customers in order to offer the most relevant communications, services, and experiences to you
To ask you for your opinions on our products and services and to carry out customer surveys, with your separate consent if required
To provide software updates, maintenance services, and support for your devices
To comply with the law and legal processes
To protect the rights, property, or safety of Cooper&Hunter, or any of our affiliates, business partners, or customers.
As otherwise permitted by law.

We use and combine the information we collect about you from our Services, devices, or other sources to provide you with a better experience. We also use the information you provide directly or through other sources as described above to provide content you may like or that you’ve personalized.

You have choices about your information.

Check out the WHAT ARE YOUR RIGHTS? section to learn more.

You have rights with respect to your personal information. Depending on the laws applicable in your country of residence, you may have the right to ask us to provide access to your personal information that we have collected, to delete it, to correct any inaccuracies, to restrict or limit processing, sharing, or transfer of your personal information, or to provide to you your personal information that we’ve collected so you can use it for your own purposes.

You can also withdraw consent for the use of your data at any time. However, withdrawing consent, requesting the deletion of your personal information or asking us to restrict or limit processing, sharing or transfer of your personal information may also result in a loss of access to Services we provide. We won’t delete data that we’re required or permitted by law to retain.

To make a request concerning your rights or to make an inquiry, contact us. See the CONTACT US section.

03127, Ukraine, Kyiv, Holosiivskyi Avenue, 132, business center "RELAY"
+38 (044) 461-79-82

3. WHO DO WE SHARE YOUR INFORMATION WITH?

We will share your information internally within our business to facilitate our business operations, to provide the Services and to help with your requests.

We will also disclose your information to the following entities:

Affiliates: Other Cooper&Hunter companies which we control or own.
Business Partners: Partners who we work together with to provide you with the Services you’ve requested or bought. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information.
Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centres, customer care activities, advertising (including customized advertising on our websites, third-party websites, or online platforms), conducting customer satisfaction surveys, or billing, or that send emails on our behalf. These providers are also committed to protecting your information.
Other Parties when Required by Law or as Necessary to Protect Our Services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
Other Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
Other Parties with Your Consent or at Your Direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
Otherwise where permitted or required by applicable law.

4. HOW DO WE KEEP YOUR INFORMATION SECURE?

We take data protection seriously. We’ve put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

5. WHERE DO WE SEND YOUR DATA?

Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, consistent with this policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. Moreover, while your information is outside of your country of residence, it may be available to courts and governmental authorities under lawful orders and laws applicable there.

6. WHAT ARE YOUR RIGHTS?

To make a request concerning your rights or to make an inquiry, contact us. See the CONTACT US section.

03127, Ukraine, Kyiv, Holosiivskyi Avenue, 132, business center "RELAY"
+38 (044) 461-79-82

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We won’t keep your personal information for longer than is necessary for the purposes for which it was collected or as otherwise permitted or required by law. This means that information will be destroyed, anonymized or erased from our systems when it’s no longer required.

We take appropriate steps to ensure that we process and retain information about you based on the following logic:

At least the duration for which the information is used to provide you with the Services or to respond to your inquiries

As required under law, a contract, or regulatory guidance or obligations

As necessary for our business purposes, including for statistical purposes, subject to appropriate safeguards.

WHAT THIRD-PARTY SERVICES DO WE USE?

Some of the content, advertising, and functionality in our Services is provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these Services. These third parties are not controlled directly by Cooper&Hunter, so we recommend that you check their privacy policies to understand how they use your data.

For some apps and services, including social networks, we receive and store sign-in information, as well as other information that you allow us to receive when you connect with these apps and services to our Services.

COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES

We, as well as certain third parties that provide content, advertising, or other functionality in our Services, use cookies, pixels, beacons, and other technologies in certain areas of our Services.

Cookies

Cookies are small files that store information on your computer, mobile phone, or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:

Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you sign in to a service.
Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they’re spending on the pages. Studying this information helps us to adapt the Services and provide you with a better experience.
Cookies help us and third parties understand which ads you’ve seen so you don’t get the same ad each time you access a Service.
Cookies help us and third parties to provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.

When you use a web browser to access Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the help menu of your browser to learn how to change your cookie preferences. Your device operating system may contain additional cookie controls. Note that some Services are designed to work using cookies, so disabling cookies may affect your ability to use those Services or certain parts of them.

Other Local Storage

We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as Flash cookies) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above. They’re stored on your devices and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your devices from standard cookies, so you might not be able to control them using standard browser tools and settings.

Beacons

We, along with certain third parties, may use technologies called beacons or pixels that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you’ve viewed particular content or a particular email message, and determine the time and date on which you viewed the beacon and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and, along with cookies, to provide content and ads that are more relevant to you.

INTEREST-BASED ADVERTISING SERVICES

Many of our Services may include an interest-based advertising service. When such an interest-based advertising service is enabled, in addition to this Privacy Policy, an additional privacy notice will also apply to our collection, use, and disclosure of information in connection with such service.

8. CONTACT US

You can contact us to update your preferences, access or correct your personal information, submit a request, or ask us questions.

The easiest way is through the Contact Us section of

You can also contact us at:

03127, Ukraine, Kyiv, Holosiivskyi Avenue, 132, business center "RELAY"
+38 (044) 461-79-82

COOPER&HUNTERPRIVACY POLICY

Effective Date: November 13, 2020

This Privacy Policy applies to all of our Cooper&Hunter services, home appliances, online services, and more, collectively called Services. It’s important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices we describe in the Privacy Policy and the supplements.

It’s important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Services or changes in applicable law. We’ll post a notice on our website or on your device to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here:

application.cooperandhunter.com